how our office works with:

DELTA DENTAL

At Rooted Dental Wellness, we strive for transparent financial arrangements. Unfortunately, Delta Dental is not very transparent with our patients. Therefore, we require that you read the following information to better understand how an uncontracted dental office works with Delta Dental.

When you schedule your new patient exam, our front desk receptionist can give you an exact price of what that will be. If you have Delta Dental insurance, this does however mean that we will collect at the time of service, as Delta Dental requires the patient to pay the provider. We, as a courtesy, bill them for you. When they receive the claim we send, they will then send you a reimbursement check with their rates for the procedures billed within 14-days of treatment. Please keep in mind, that we cannot provide what their rates are, as those are not numbers they disclose to any out-of-network provider.

After your new patient appointment, we make sure to create a treatment plan that goes over all your payment options, making decision-making simple!

However, please keep in mind:

1) If your Delta Dental policy you purchased/signed up for has a “missing tooth clause”, please let us know.

2)If your Delta Dental policy you purchased/signed up for has “downgrades” of services or “limitations or frequency limitations on crown of filing procedures” also let us know.

^ These are two things our office will not be able to guarantee we will know when working with your insurance.

3) We infrequently do pre-authorizations for Delta Dental, as they take 6-8 weeks to get it back to us. This delays treatment which can mean the infection has 6-8 weeks to grow and get worse. This can result in additional costs and treatment for the patient, which is not ideal. A pro tip we have though is that you can go to your Delta Dental login portal, and enter the codes listed on the treatment plan we provide, and if they can provide an estimate, wonderful! If you have your Delta Log in, we are happy to have you log in on a tablet at our office and we are happy to help you get more information.

We have no intention to get a contract with Delta Dental, and we will not do so for ethical reasons. They have failed to raise their contribution to dental offices in decades despite patients increased costs to care. They have been mandating contracted offices for decades use low-quality materials in order to make a profit. Many dentists who have contracts with Delta have to offset the costs elsewhere, typically by hiring part-time employees without benefits. Or alternatively, sending dental work to the cheapest labs possible, or forcing them to do in-house crowns, which can at times compromise the care the patient receives. Here at Rooted Dental Wellness, we are unwilling to compromise the quality of our work in order to finance shareholders of a corporation. We are also not willing to compromise the livelihood of our talented and educated staff in order to offset the costs to work with dental insurance that does not pay us back for dental care. For these reasons, we will not be contracting with Delta Dental at any time.